Psionis support

How can we help?

Get help with your account, household, paycheck plan, or another part of Psionis. You can also report a problem directly to the support team.

Support email: support@psionis.com

Choose a path

Get to the right help quickly.

General support

Ask a question about your account, household, budget setup, or how a Psionis feature works.

Email Psionis support

Report a problem

Tell us what happened, what you expected, and the steps that caused the problem.

Send a problem report

Account deletion

Review how to delete your own account or, as an owner, permanently delete an entire household.

View deletion options

Frequently asked questions

Common Psionis questions.

These answers cover the most common account and household support topics.

Where can I manage my account?

Open the Account tab in Psionis to view your email and household role, change your password, manage invitations, log out, delete your account, or—if you are the owner—delete the household.

I forgot my password. What should I do?

Select Forgot password? on the Psionis sign-in screen and follow the instructions sent to your account email address.

How do household invitations work?

An invitation code can be created from the Account tab. Another person can use that code to create or connect their account and join the same Psionis household. Household members share the same budget data.

What does transferring ownership mean?

Transferring ownership makes another household member the new owner. The new owner can manage household members and invitations and can permanently delete the household. Each household can have only one owner at a time.

What happens when I delete my account?

A household member deletes only their own login and membership. The shared household remains for the other members. An owner of a shared household must choose another active member to become the new owner before leaving. When a sole owner deletes their account, the household and its budget data are also permanently deleted.

What happens when an owner deletes the household?

Only the current household owner can delete the entire household. This permanently removes the household, its members' Psionis accounts, and the shared budget data. This action cannot be undone.

Why doesn't Psionis connect to bank accounts?

Psionis is built for active money management rather than passive transaction collection. Recording spending creates a deliberate moment of awareness, encourages regular reconciliation, and makes overspending harder to overlook. It also means Psionis does not require your bank login or direct access to your bank accounts.

Protect your information

Share enough to diagnose the issue—not sensitive credentials.

Screenshots can be useful, but review them before sending. Remove or obscure information that is not needed to understand the problem.

Do not send your password, bank credentials, full account numbers, or full payment-card numbers.

Still need help?

Contact Psionis support.

Describe what you are trying to do and include the details that will help us understand the issue.

support@psionis.com